Note: Effective July 1st, 2019, our Garden Grove, California location no longer accepts Will Call. Please contact your sales representative about our convenient delivery options.
Any and all transactions with Kush Supply Co. shall be subject to the terms and conditions.
Ordering at Kush Supply Co.
To ensure prompt service, please follow our order cutoff and pickup guidelines:
- Place your order before 6pm PT cutoff. In stock items ship the following day.*
- If picking up from any of our Warehouse locations, your order must be placed the previous day, before 6pm cutoff.*
- Warehouse Will Call is open Mon-Fri 1pm to 5pm PT, by previous appointment only.
- Walk in customers CANNOT be accommodated. Place your order online for faster service.
- Will Call is NOT available in Garden Grove, California.
*Your order may be held for verification. Must be approved prior to shipment or scheduled pick up.
Kush Supply Co. may, in its sole discretion, refuse or cancel any order and limit the quantity of any products sole on this site. Kush Supply Co. may also require additional information prior to accepting or processing any order. Receipt of an order confirmation from Kush Supply Co. does not signify our acceptance of an order, nor does it constitute confirmation of our offer to sell the products or services on this site. Receipt of written acceptance is simply a confirmation that Kush Supply Co. has received your order. Kush Supply Co. reserves the right, at any time, to accept or decline your order for any reason. If we cancel an order after you have already been billed and paid, Kush Supply Co. will refund the billed amount.
SHIPPING & RETURNS
Most of our products ship to virtually any address in the world via USPS, FedEx, or UPS. Note that there are restrictions on some products, and some products cannot be shipped to international destinations or outside of the states in which we have facilities (CA, WA, and CO). When you place an order, we will estimate shipping costs and delivery times for you. Kush Supply Co. is not responsible for any delays, loss or damage that occurs during shipping. Kush Supply Co. is not liable for delays or product seizures by U.S. Customs and Border Protection or any related government entity. If you would like to inquire about additional shipping options that do not appear on the checkout page, please call us at 888-920-5874 and talk to one of our customer service representatives.
All return requests are subject to the strict enforcement of the terms and conditions set forth herein.
TITLE AND RISK OF LOSS
Title and risk of loss to all goods ordered by the customer from the Kush Supply Co. shall pass to customer upon tendering of the goods to the applicable carrier at Kush Supply Co.’s facility.
AVAILABILITY AND LIMITATIONS
Due to supply constraints of some of our products and services, Kush Supply Co. reserves the right to change quantities available for purchase at any time, even after you place an order. There may be occasions when Kush Supply Co. confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Kush Supply Co. will cancel the order and refund your purchase price in full.
PRODUCT THAT MAY BE SUBJECT TO RETURN OR EXCHANGE
- Product received which does not match the original invoice.
- Unused and undiscounted product in its original packaging.
- Defective or damaged in-transit product, which must be accompanied by photographic evidence thereof. Photographs of damaged product as well as shipping box required.
- Kush Supply Co. will not exchange entire cases of glass jars in situations where some, but not all jars have been damaged in-transit. Glass jars will be subject to a 1:1 exchange ratio. Photographic evidence of damaged product as well as shipping box required.
- Clearance and/or promotional items, the sales of which are final.
- Product which is subject to bulk or quantity discounts.
- Custom products.
- Incomplete, partial, or used product.
DEADLINE FOR PROPOSED RETURN
Within fifteen (15) days of delivery of product, a notice of intent to return and reason therefore must be sent to Kush Supply Co.. Returns must be sent to Kush Supply Co. within thirty (30) days of delivery of product and postmarked within that time.
AUTHORIZATION NUMBER AND FORM REQUIRED
Before the proposed return product can be shipped, a Return Material Authorization Form (“RMA”) must be completed by the customer. The completed form may be submitted digitally on Kush Supply Co. website at www.kushbottles.com; otherwise the form can be obtained from the sales representative and submitted with the shipment of the product being returned. If the proposed return is a direct result of damaged/defective product that is the fault of/responsibility of Kush Supply Co., then the appropriate sales rep will complete the RMA form on the customer’s behalf.
PACKAGING AND SHIPPING
Product must be returned in its original packaging and original delivery box. Unless the damage or defect was caused by or was the responsibility of Kush Supply Co., the Company has NO responsibility for the return shipping costs and assumes no responsibility for a refund in the event a return package is lost, stolen or misplaced (nor does Kush Supply Co. assume any responsibility for damage to the return shipped product in the event a refund is denied and then re-shipped to the customer).
Any refund is subject to a satisfactory review and inspection by Kush Supply Co. as to whether the product is returnable, damaged or defective, and in full compliance with these terms and conditions.
DENIAL OF RETURN
Should Kush Supply Co. not accept the return, it will provide notice of its decision and the reason(s) therefore. In that event, Kush Supply Co. will return the product to the customer at the customers’ expense for shipping. The customer retains the right to request Kush Supply Co. to dispose of the product.
All returns that are accepted are subject to a thirty percent (30%) re-stocking fee which will be deducted from any refund.
PROCESSING OF REFUND
If the refund request is approved, it will be processed within five (5) days thereafter and a credit will be automatically applied to your credit card or original method of payment. Please allow two (2) to three (3) weeks from the return shipped date for your account to be credited and 1-2 billing cycles for the credit to appear on your statement.